Wendy's

I enjoy going to this Wendys location near Niagara college the food is always good and the staff are nice

I ordered a big bacon classic with Mayo Mustard and Pickle only. Made sure to add I wanted the bacon and cheese. I got a big bacon with everything and by time I noticed I was 20 minutes away and on highway...the Diet coke was flat. I had to repeat my order 3 times at the speaker. The fries were tasty and hot.

Pulled up to the window, was asked “what”multiple times trying to order. Received every item I ordered WRONG other than the drinks. Ordered 2 jr cheeses, received JBCs, ordered a poutine - didn’t get it, ordered a Caesar salad with no bacon, received three bites of garden lettuce NOT romaine. At least no chicken or bacon lol… size was atrocious see picture attached! This has happened more times than I can count, no more staying quiet for me.

I go to this Wendy's once a week or two on average, because the service and food quality are consistently good; few errors/issues over the years. I've taken one star away, because this Wendy's and its staff never put mustard on the burgers; they provide mustard packets instead! The day of this review update, I ordered two single burgers and got only two little mustard packets for my burgers. Convenient drive-thru for take out orders. I often order using the Wendy's mobile app, but it's still buggy and sometimes frustrating. However, functionality with saved/favourite items seems to be better now. Usually, we are ordering burgers & fries for the family, but also enjoy the chicken burgers and salads. Perhaps most importantly, this Wendy's always gives me some of the most delicious fries, when I ask for the fries to be "extra crispy, double-downed" - be prepared to wait EXTRA LONG if you do so - the longer it takes to bring those fries, the better!

My food was soggy and cold. They forget my side caesar salad had to go back for it and they were rude. If I could I would have give zero stars for such poor service and soggy food. Disgusting