Tim Hortons

I go there once a month when I have my doctor's appointment up the street I've always had great service coffee is always hot and ready staff are friendly and work quickly at 579 Carlton Street St. Catherine's location

They are extremely slow, inefficient, and rude. We waited 15 minutes at the drive-thru only for our order to be wrong. We were charged for sauce we requested, but it was not included. Our request for toasted, buttered bread was ignored, and the soup was cold.

Today (October 27, 2025) around 8:55 a.m., I went to this location and ordered a bagel with herb & garlic cream cheese and a hash brown inside. On my very first bite, I felt something hard — it turned out to be a clear piece of plastic about 4 inches long, nearly the length of the bagel. I went back right away to let them know and get a refund. The girl at the window wasn’t rude, but she also didn’t acknowledge the situation at all — not even a simple, “I’m sorry about that,” or a comment about checking the cream cheese. I wasn’t upset or making a scene; I just think a little empathy and concern for food safety would have gone a long way. I’m sharing this mainly as a heads-up to others (especially anyone buying food for their kids), and as feedback for management to remind staff how to handle situations like this with a bit more care and concern.

This Tim's is generally fine depending on when you go but on my last visit there were 2 young girls who were new but they were smiling, friendly and figuring it out BUT another staff who I think is named Alana? Blond girl, slight lisp was just absolutely terrible to these girls. She spoke so poorly to them that I'm writing a review in hopes that maybe shes is retrained in the appropriate way to communicate with her co-workers as speaking down to them in the manner she did especially in front of customers shouldn't be acceptedable or tolerated.

I have gone to get my morning bagel here a few times now and every time the cream cheese is poorly applied and not enough my bagel is burnt and a rock. Not a pleasant experience and definitely not worth the money im paying for it...