Tim Hortons

Very disappointing experience at the Tim Hortons drive-thru. I visited this location around 11:50 PM on February 3, 2026. While placing my order, I requested a medium Iced Capp with an extra shot of cream and politely asked for it to be well blended. The employee taking the order responded rudely, saying “it’s well blended anyway” in a dismissive tone. When I reached the drive-thru window, the same employee continued to be unprofessional. She was making strange facial expressions and appeared irritated. When I asked for a sleeve for my cup, she again made faces before handing it to me, without any courtesy. Overall, the interaction made me feel uncomfortable and disrespected. As a customer, I should not feel unwelcome for making reasonable requests. The behavior was not aligned with basic customer service standards, and the experience honestly left me feeling singled out. I hope management reviews this incident and provides better customer service training, particularly for late-night staff.

I go through this drive thru almost daily and I've finally had enough. As of late, they never have Decaf available. I thought this was a COFFEE shop. When it's getting low, put on a fresh pot!! Tim's is spreading themselves so thin with all there new menu creations..pizza, brisket, etc they have no time for their coffee. They seldom get the order correct so now I take an extra minute before I pull out to check the order. I will now go the extra distance to the one on Martinddale where the staff are very pleasant and get my orders right. To the owner that responds to these reviews. Pls don't bother. I'm not interested in filling out a form. I'm telling you my issues here and I really doubt anything will change. The answer is to simply stop wasting my time and giving this location my business. On a final note the ONE bright spot is the lady with the delightful accent that works the counter. She is the ONLY reason to go here. So friendly and cheerful, she just makes your day! Keep her at all costs.

I had a great experience at Tim Hortons thanks to Lovepreet Kaur. She was friendly, patient, and very professional, making sure my order was accurate and served quickly. Her positive attitude really stood out and made my visit enjoyable. It’s employees like Lovepreet who make customers want to come back. Excellent service!

I came into this Tim Hortons around 10:50 pm November 18 to buy a donut, but they didn’t have any Boston Cream available. I asked to use the bathroom first because I can’t enjoy food properly without using it. The employee denied me access to the bathroom, saying I couldn’t use it because it had just been cleaned. She told me to go to the gas station instead. I am a woman, had just come from the hospital, have a serious physical disability, and was going to consume food in the store. She saw my condition and still refused. I left feeling disrespected, humiliated, and wondering if this was discriminatory. Management needs to take this seriously.

Tim Hortons on 4th street offers a dependable selection of coffee and baked goods including the retro donuts, perfect for a quick bite or a morning pick-me-up. Their coffee is consistently good, with a range of options to suit different tastes. The menu also features tasty sandwiches and snacks, making it a convenient stop for breakfast or lunch. However, sometimes the service can be a bit slow, won't proactively give u sleeves for hot beverages, especially during peak hours. Overall, Tim Hortons delivers on its promise of affordable, satisfying fare with a Canadian touch.