Tim Hortons

Zero stars if I could. No scrambled egg - understandable. Told us to drive up when I wasn’t even done ordering yet(could have asked if there’s anything else). It’s morning I understand the rush but customer service shouldn’t be like this. Drove up and guess what our latte was hot when we specified it to be iced and gave us one wrap when we ordered two. Lady seemed frustrated that she had to punch in another order for another charge of a wrap. Things could be easier if they not trying to rush things especially taking people’s order which is a vital part in food service.

The indian lady who claims she is a supervisor who works in the evenings / night is very rude. She proudly states that she has been here for 10+ years but has no manners… she should be fired or re trained. 0/10 do no go to this time hortons. Horrible experience.

Ordered on the app and didn’t notice it was reusable-cup only Then a white female mid age employee at the drive-thru loudly asked another staff member, “Do they even speak English?” before I even spoke. She then complained about not knowing how to make the drink, stayed visibly annoyed even after I offered to pay extra or switch items, and failed to provide a bag or utensils for three food items.

Went and got 50 assorted timbits and only got two kinds. Would've been nice to have been told that they only had those two i wouldnt have wasted my money.

I had a great experience at this Tim Hortons! The customer service really stood out — the woman at the cash counter was incredibly kind and cheerful. What impressed me the most was that she asked customers to double-check their orders before leaving the counter, making sure everything was correct. It shows she genuinely cares about customer satisfaction. It’s the little things like this that make a big difference. Keep up the great work!