The Shoe Box

BEWARE The Shoe Store's false/misleading return policy!!! my wife bought a pair of boots NOT ON SALE from here, but after testing them more at home, they hurt her feet. So she took them back and was told "no refunds, credit or exchange ONLY" as written on the receipt. BUT on their own website under shipping and returns, its states: In Store: Footwear item may be returned within 30 days of purchase in undamaged original packing and in unworn condition with the receipt. All sale footwear may be returned for exchange or store credit within 30 days. Handbags, wallets, socks, shoe care and accessories are final sale. These boots were not bought on sale, although a senior discount was given, but that's NOT sale! She tried on a few others and couldn't find anything else that worked, so she returned home with the original pair of boots. I contacted head office and was told that it's on the receipt and that's the way it is, NO REFUNDS, even though they admitted the website had not been updated and refused to honour their own website policy, so make sure what you buy is 100% what you want cause they're not even close to Amazon!

I just returned from a visit at your store in Grimsby and was very impressed with the service I received from Ginny. I did purchase what I was looking for and may never shop in big box stores again. Ginny was so very helpful.

I have been served several times by Ginny in Grimsby It’s so pleasant for a customer to walk in and be treated kindly I believe in shopping local and encourage others to do so

Great service! Just bought a pair of blundstones and they gave excellent service. As well as good advice on maintenance. Definitely would go again.

Needed some new Blundstones for the winter and really did not want to go to Hamilton or St Catharines to buy I noticed they sold Blumdstones and dropped in Had the boots I was looking for in stock and it was amazing to deal with someone local I hear they just started selling Blumdstones, my entire family including kids wear them and will happy to support our local shop