The Keg Steakhouse + Bar - Niagara Falls - Fallsview Blvd.

Recently celebrated with my family and friends here for a milestone birthday. We had a reservation and arrived 5 minutes early. On arrival, we were told they were getting the seating ready for our large group. 25 minutes AFTER our reservation time, we were then taken to our table. Promptly after arrival at our table, I ordered for the kids, as they were hungry and the colouring could only take them so far. The adults ordered sometime later. I confirmed with our waitress we will take the kids meals as soon as it's ready and the adults will wait ( in other words, don't keep the kids dishes waiting for the adults dishes to be ready, which understandably will take time). After about 30 minutes, I followed up with our waitress as the kids were now very uneasy and hungry. The waitress (female) then sarcastically said, she couldn't wave a magic wand to bring the food any faster and shes waiting for the kitchen staff to prepare it. I refrained from saying what I really wanted to, as again, it's a birthday. The kids plates came another 20 minutes later and they ate. The adults dishes came 30 minutes after the kids. A little detail, when I placed the order, I confirmed I did not want any pork items and to make things easier, mentioned this is for the entire group as well. It was confirmed. Sure enough, when the adults dishes came, unknown to me at the time, it had bacon bits. The male server now present (not sure where the female server disappeared to) was actually really nice and made the rest of the evening a better experience. He mentioned to the manager and she (blonde lady with a headset) came over to apologize. I didn't make a big deal about it and thanked her for her attention in the matter. The female waitress did eventually return and asked how everything was-- we just politely smiled and asked for additional ketchup for the kids fries. She never came back with it.... We thoroughly enjoy the Keg, but I was not impressed with the service or lack of attention at this location.

⭐⭐⭐⭐⭐ Had an amazing experience at this The Keg location! The steak was so delicious — it honestly melted in my mouth. The garlic shrimp appetizer was equally incredible (so flavourful and perfectly cooked). Our waitresses were wonderful: friendly, attentive, and made the whole lunch even better. I’ll definitely be coming back. Highly recommend!

A (almost) 4-star review instead of a much lower one, thanks to Molly, our waitress who saved the night. Food was very good, but the experience started off rough. We specifically booked a standard table in a nice spot for a birthday celebration and were seated at a high top in a bad location. They knew it was a birthday. After asking to change tables, we were moved again, this time to a dining room spot with strong cold air blowing directly on us. Because of all this, our 8:00 pm reservation turned into ordering at around 8:40 pm. What completely saved the night was Molly, our waitress. She was outstanding. She helped us move to a comfortable table, gave great food suggestions, checked in multiple times, and kept everything professional while still being warm and friendly. She genuinely made the difference and is the reason this is a 4-star review instead of a much lower one. Food was solid as expected, and my wife also received a free slice of cake for her birthday, which was a nice touch. Great food, but table management could definitely be better. Staff like Molly are what make people want to come back.

Handsdown the worst Keg experience I've ever had. We had a party of 8 (4 children - 7yo and 10yo and 4 adults). Our reservation was for 6:30, were seated late. All 4 adults ordered appetizers and we asked for the kids apps. 2 adults got their appetizers (the hot ones) and when the server came back we had to ask for the cold ones and the kids plates). We ordered a bottle of sparkling water and our waitress showed up with it but tried to leave without givint it to us. At 8pm when we still didnt have any food we took the girls out to go see the fireworks. When we got back our food was there. The portions were TINY. The kids "sliders" came with 1 small slider, the mushroom risotto was half the size youd get at another location and the prime rib came without the horse radish (so once again had to wait for our server to get something fixed. The waitress was nowhere to be found to get more bread or drinks. When it came time for desert - again 2 of the deserts were delivered and we had to remind our server to get the 3rd. The kids ice cream portions were just 1 tablespoon of ice cream. Maybe it was just a bad day but it's definitely not the service or quality you expect from a Keg. Also the bathroom was not as clean as you'd expect. We didnt get out of there until almost 9:30... with a 630 reservation. Also we paid full price because not only was our waitress MIA but no managers were anywhere to be found and we'd been there so long we just wanted to get out.

Exceptional Experience at The Keg Steakhouse! From the moment we walked in, we were welcomed with genuine warmth — and our evening was made absolutely perfect thanks to our incredible server, Manuel Mendes.He was the definition of professionalism and kindness. Manuel took the time to explain every detail of the menu with enthusiasm and knowledge, helping us make the best choices. His communication was clear, friendly, and effortless — you could tell he truly cares about his guests. Every dish arrived perfectly timed, and his attention to detail made the whole dining experience feel special and personalized. It’s rare to meet someone who combines such great energy, service, and authenticity. Thank you, Manuel, for making our night unforgettable! The Keg is lucky to have you.