The Falls Hotel and Inn

Shout out to William for being such a lovely employee every time we encountered him, made our stay. The location is great - right at the top of Clifton hill. The rooms are basic motel rooms, there is a pool sauna and hot tub. This is not a luxury stay, so you’re getting what you pay for - which is a motel style experience… The front desk staff we encountered were friendly and welcoming.

This is by far the worst place to stay in the falls. The location may be good but the headaches you receive while staying there is simply not worth it. The hotel staff are rude amd very unhelpful. The rooms leave a lot to be desired. Toilets didnt flush after much fighting with staff asking g for it to be fixed. Then we were told if you have to use Washroom go to the room next door? Really?? Totally unacceptable. The heat did not work so they handed us a heater and considered it fixed. Our pillows were terrible and we're unusable. The continental breakfast was also disgusting. Service was horrible. I sat there for 10 minutes waiting to he asked if I would lik. When I got up and asked for a coffee the ignorant staff couldn't even apologize for not serving me but only stated I was at a table that was closed. Really? So you leave someone sitting there amd do not go over amd redirect me to an open table? I wanted to speak to the manager and she wouldn't come out of her office. Very rude and unprofessional. Awful place. Even more of an awful staff situation. I would not recommend this place. Spend the little extra and go where you will be treated like a guest and not a piece crap.

First time staying here and I must say my wife and I enjoyed our time here! First of all the people checking us in we're friendly and helpful. The room was nice, we just wish there was more lighting. Bed was comfy and the tub was clean and spacious. Can't beat the location, if you are looking for a value stay with good rooms and service this is the place.

We had a very pleasant stay at the hotel (Rm 301 - Family Suite). You can’t beat the location. The breakfast cafe inside the hotel and Remington’s steak house beside the hotel makes for great dining options. Room was clean. Linens were clean. Hot water & water pressure was plentiful. No issues at all with Wifi connectivity or parking. Uber rides always just a minute or two away when going out for drinks. We didn’t get a chance to try the pool/hot tub as our stay was only one night, but planning two or three nights in December. There is just so much to do! The Hotel isn’t super modern like some of the fancy Double Tree or Hilton Hotels etc…but for the price, you can’t be the location, friendly staff, and price.

We stayed here for two nights and generally had no major complaints. The location is fantastic for visiting Clifton hill and local restaurants. All the staff we dealt with were friendly and service was always quick. The hotel restaurant and room were a little lacking. The hotel restaurant needs updating badly with many seats duct-tapped together. Food was delicious, atmosphere was pleasant and staff were kind. The room was clean enough- could've used a refresh. It was a little dusty here and there. We found the bed too firm and pillows lumpy, the bathroom faucets needed a good tightening. There was a ding in the wall and mark above the bed.That said, the bath was great- super hot water, lots of towels. Quiet at night, fantastic AC. The room just needed a good refresh and a few small repairs. Overall, we'd stay here again. It's definitely a pleasant experience with the right expectations. Don't go into this expecting the Ritz, you're getting a decent room and great location.