The Exchange House

Spent a long weekend in Niagara Falls/Toronto with my girlfriend and one of the highlights of the entire trip was our interaction with Melissa. She was amazing! She was insightful, friendly, and genuinely just a wonderful person and we left that exchange booth with such a sense of bliss and appreciation. I know I probably sound dramatic because it’s just a currency exchange booth; how great can the interaction really be? Well, I assure you, it was that good. Melissa is a national treasure.

I have been using The Exchange House longer than I can remember. We spend 6 months south and when ever I need to exchange CDN for US dollars the transaction is seamless. MQ

The worker we ended up chatting with was so nice and I'm really grateful cause I was bugging a little cause I thought I trapped us to go back over the boarder when we just came over. Lol. Extremely helpful and nice. :D

Went to the other location near Bird Kingdom, on the way into Canada. We were so impressed with the service and with Brandon's willingness to share information about commemorative coins from the country. The rates were very fair and he was so patient to find us the coins we wanted. So so highly recommend this place.

The Exchange House capitalizes on a very aggressive spread on the buy and sell rate for CAD/USD. They are unable to compete with local currency exchange outlets or the bank for that matter. I found the staff to be rude and condescending when I politely asked why their rates were much higher than a local currency exchange outlet I had just exchanged with earlier that day. I was told by the staff that the rate I received was not possible and "illegal." I was then fed some more misinformation on the spot rate for the day. On my way out I informed a customer walking in that he would receive a much better rate elsewhere. The staff member then walked out of the booth and began yelling at me for taking customers away from her. Stay away unless you want to be ripped off.