The Charles Hotel

Wonderful hotel that is an historic building. We have stayed in the Poppy Room and we recently stayed in the Newark room. Both are cozy premium rooms. The Newark room is not in complete darkness at night. There is some light that comes through the curtains which helps if you need to find your way in the dark. The furniture is vintage, which suits the hotel's historic charm. The Charles is different from most modern hotels, but that is what makes it so unique. It is most ideal for couples. The staff were friendly and helpful. The location is amazing, it has great views, is on the main street and is within walking distance from many shops and pubs. We will definitely stay again !! A & J. W

I recently attended a wedding at Queenston Mile Vineyard. The service provided did not live up to the beautiful facilities. The prep work prior to dinner was rushed and done at the last minute. We were expecting an open bar for our guests. It opened well after dinner and closed well before the end of the night without any warning. No staff were available to answer questions throughout the night. What was supposed to be a beautiful day turned into a day of sub par service. I think you should consider alternatives if you are considering their services in the future.

If you're considering hosting your wedding with Niagara’s Finest Hotels, I strongly urge you to reconsider. I recently attended a family member’s wedding here, and the experience was incredibly disappointing — especially given the premium price point. The setup was a disorganized mess. Linens weren’t placed on the tables until just 30 minutes before the ceremony, leaving guests scrambling to help staff finish setting up. Wine service was virtually nonexistent — most of us ended up toasting with water. To make matters worse, the bar didn’t open until 10:30pm, and whiskey ran out by 11pm. The lack of professionalism and accountability was shocking. For such a special and costly occasion, the service fell far below expectations. I absolutely would not recommend trusting your big day to this group.

In August, I was part of a wedding coordinated by Niagara’s Finest Hotels and had an extremely disappointing experience. If you are considering hosting your wedding or event with this group, I would strongly advise against it. As a bridesmaid, we expected professional services to deliver a smooth, timely event as promised in the contract. Instead, the experience was disorganized and unprofessional from start to finish. On the wedding day, the venue was to begin table setup at 2pm, but the event coordinator, Kyle, was no where to be found until 4pm. As a result, linens were not on the table until his arrival, leaving the wedding party to set up tables and linens ourselves just 30 minutes before the ceremony. Instead of preparing with the bride and groom, we were scrambling to do tasks the venue was contracted to handle. Service during the reception was equally poor, especially given the venue's reputation as an established winery and restaurant. Despite full wine service being in the contract, wine was only offered once during the 3-hour dinner. The open bar, scheduled from 9pm–12am, did not open until after 10:30pm, cutting the bar service time in half. To add to the lack of accommodation - as someone who is pregnant, I was not offered any non-alcoholic options during dinner and had to repeatedly ask for water refills. When the bar finally opened, I was told to wait 20 minutes for water because they had “run out of glasses.” When these issues were raised, management showed no accountability or empathy. The sales manager, Jodi, offered no meaningful apology and eventually stopped responding to emails. A wedding is a once-in-a-lifetime milestone and a significant financial investment. Niagara’s Finest Hotels failed to deliver even the basics of professionalism and reliability. I urge anyone considering them to look elsewhere to avoid the same disappointment.

If you are thinking of booking a wedding with Niagara's finest hotels - this is your warning! We had a really disappointing experience and I wouldn’t recommend it to anyone planning a wedding. Throughout our wedding, there were several issues that Niagara's finest refused to take responsibility for. During setup, our coordinator Kyle agreed to be onsite by 2pm but was nowhere to be found. I was told that they were short-staffed because two people called in sick and as a result, Kyle had to leave to pick up linens. As a result, tables did not have linens until just 30 min before the wedding and our friends had to rush to get the set up done. During dinner, our contract promised full wine service but my husband and I were only offered wine once the entire night until we had to leave our table at 10:30pm to complain. Most of our guests ended up toasting with water, which was so frustrating and definitely not what we paid for. The worst part was that our open bar did not "open" until 10:30pm. We were told that there was not enough staff to operate the bar until our dessert had been served, despite the mandatory 18% gratuity that we paid. In addition, guests were told that we ran out of whiskey at 11pm, and many guests reported that they had to wait 20 minutes for a drink because all of the glasses were in the dishwasher. To top it all off, the sales manager stopped responding to emails after denying most of our concerns and only offering a tiny refund. For the amount we paid, the lack of professionalism and accountability was unbelievable.