TELUS

I am a Telus customer & recently bought a new iphone and needed help with transferring the sim from my old phone to my new phone. Erica was the customer service rep at the Pen Centre store who guided me through the process, which included her calling Telus' service dept as the transfer wasn't working at first. It wasn't easy and it took awhile but she was very patient with me and with the entire process. Erica could have been short with me as I'm not fast with navigating my new phone. But she is very skilled at navigating phone transfers & calmly helped me. I am so very appreciative. Thank you, Erica. You deserve some kind of gift or bonus from Telus for how you handled today. Thank you.

ZACK was fantastic to work with! He was super helpful in finding the right phone and plan for my needs, explained everything clearly, and got me a better deal than I could find anywhere else. Highly recommended!

Matt E was fantastic. Gave me great options on phones and plans and even helped me save on my home internet and streaming. Big recommend for anyone looking to actually save money when going to a store like this. They aren't all greedy

Zack was very helpful and patient while setting up multiple business lines for my company. I’ll definitely be recommending him to anyone looking for new phone plans.

Had the absolute pleasure of dealing with Matt from the Telus Pen Centre location. His customer service is UNMATCHED! I darn near hired him myself! His patience and explanation was wonderful. His honesty and integrity was what sets him out above most. Great work, all around