TD Branch and ATM

I was very pleased with dealing with Ryan Jackson about a line of credit. I would definitely recommend his services and TD Canada Trust to anyone. It's always a pleasure to deal with the Glendale Ave location in St Catharines as the staff are always friendly and helpful.

Leave the lobby of the bank open. So you can use the inside ATMS at anytime of the day or I am switching to another bank and it won't be TD.

A deeply disappointing experience at TD Bank has compelled me to voice my concerns on behalf of my 73-year-old mother, who has been a loyal customer for more than 23 years. She does not speak English, and for the past three years I have consistently assisted her by translating during banking interactions. Some tellers recognize her situation and allow me to support her, yet others treat her with rudeness and inflexibility, leaving her confused, distressed, and humiliated. I fully understand and appreciate the importance of security protocols and fraud prevention for seniors, but there must be a humane balance. I am currently deployed overseas with the military and cannot always be by her side. When she clearly informs staff that she does not speak English, and when her long history with the branch is well-known, there is no justification for denying her basic assistance. The inconsistency is unreasonable, on some days translation is allowed without issue, and on others she is abruptly refused. How is an elderly woman supposed to navigate her finances under such unpredictable treatment? A bank that prides itself on customer care should be able to offer meaningful solutions instead of excuses. Hiring translators, providing language-access services, or implementing a consistent protocol for seniors with language barriers would demonstrate dignity and respect. My mother deserves better, and so do other elderly clients who rely on compassion, not confrontation. After more than two decades of loyalty, she should not be made to feel like an inconvenience. TD Bank needs to do better. I don't think you deserve one ⭐️⭐️.

Waste of a bank. Can’t even cash government cheques. Went into the branch to get my tax rebate cashed, they informed me they couldn’t do it in branch because of the date but to do it via my online banking? Government cheques do not stale date, there was no reason for this. Even service Ontario told me it was fine to be cashed and I didn’t need a re issued one. And even if they did stale date u shouldn’t be recommending it be done through online banking either? Unless you are just asking for your customers to get charge backs if something really was wrong. Thank god I bank with meridian as well as they have always been great with helping when you ALWAYS fall short. They had no issue cashing the cheque and even expressed how I’m not the only person to have this issue with your bank. After this I will be moving all my banking away from you guys to meridian. I shouldn’t have to bounce through hoops to get my GOVERNMENT cheques cashed.

We have dealt with this branch for more than five decades. Before the Internet, it was always busy and there were a number of clerks. Today, it's different. I have had good service and not so good service here in the last, oh, two years. Like many companies, they have no receptionist for the account managers in the offices near the front door, or simply directing you to the right person if you have an appointment. Therefore, you'll get spotty service, inasmuch as someone asking your name and whether you have an appointment, or not. In my opinion, it's still efficient to have a human receptionist dedicated to reception, rather than leaving it to employees who just happen to be walking by the front area. One morning, I waited for ages while young account managers were chatting in an office. They saw that I, along with two others, were waiting. And... we continued to wait. Frankly, I don't like that. I'm from the old school where, if you saw customers waiting, you'd immediately stop what you were doing and attend to them. These days it doesn't seem an important concept. Two years ago I dealt with a young male account manager and the advice he gave me was not, let's say, the best. I returned a few days later and saw a young woman. She was really on the ball, knew her job, and gave me, comparatively speaking, far better advice. As for the cashiers, I haven't had any issues with them. They've all been relatively polite and efficient.