Swarovski Retail Store-Niagara

This Swarovski is a cut above the rest. I have found that the selection at this location is superior to any other. The customer service from the helpful Jewelry Consultants makes the whole experience enjoyable from beginning to end. The shop is in a great location as a part of the Galleria shops. It is in very close vicinity to the large, elaborate Teslatron fountain in the main lobby of the Fallsview Casino making the store very easy to locate with this landmark of novelty architecture. Over the years I have bought stunning show pieces here that people compliment me on endlessly. Every Celebration I go to I will always be wearing my sparkling crystal accessories. Whenever I need a dazzling gift for someone special, I love to show up with that Bag with the swan that always excites. 🦢🛍️

Had the BEST experience here this weekend - got a ring and a necklace but the ladies working in the store were amazing. 10/10 recommend if you're in the area!

WORST BAIT AND SWITCH EXPERIENCE I'VE EVER HAD. Found a marvelous necklace and matching earrings for my beautiful wife, and the best part was they were at a great sale price! Until we got to the payment, that is. Checked the receipt and they overcharged us $80 for the items. When questioned, they tried to claim the sales discounts quoted prior to purchase were "up to" that amount as if they had the right to make it whatever they wanted when charging us. They did offer to reduce the price on one item by $20, but firmly refused to make any other changes. If my wife hadn't already been so pleased, I would have returned them. Now, instead of just being thrilled with the items, all that will be remembered about the experience is how poorly we were treated. Their crystals may shine but the memory of this transaction definitely will not. DON'T TAKE THEIR WORD THAT ANY PRICES/DISCOUNTS QUOTED PRIOR TO THE SALE WILL BE APPLIED! CHECK TO SEE WHAT THEY'VE DONE PRIOR TO HANDING OVER PAYMENT!

Beautiful store, accommodating staff who are very helpful, pleasant, professional and patient. Excellent customer service. They offer their help but allow you to browse if you're just "looking". I never miss a chance to visit this store when I'm at the casino. I would rather spend my money at Swarovski than "lose" it at the slots. Thanks especially to Stephen & Win A very happy customer

This store is beautiful. Half of the casino stores are empty this one is the where we can shop around and buy some nice stuff. The staff are friendly and helpful. The sweet lady helped me fine my favorite piece patiently. Good customer service!