Subway

I ordered a BOGO footlong through the Subway app expecting to receive two proper sandwiches as advertised. Instead, what I got was one single veggie patty split in half and spread across the whole footlong to make it look like two portions. That’s not what a BOGO deal is supposed to be. This felt misleading and honestly disappointing. If the promotion says buy one, get one, customers should receive two full portions — not one patty divided up. I also want to mention that the staff member who handled my order was Connor. I hope this location improves transparency and honors promotions properly in the future.

It’s happened twice now that I’ve ordered online and went to pick up my orders around 9PM, only to arrive and see that they’re closed (despite it saying online they’re open until 11PM). Last time I did eat here, the subs were very small and lacking toppings. My mom called this evening to kindly ask to speak to a manager and the girl who answered was incredibly rude for no reason at all. Do they not teach/care about customer service at this location? Clearly not, based on all of the negative reviews. Do not go to this location.

Ordered online today and when we opened our subs they were completely ridiculous. Barely any topping and the bread was hard. I always go to this subway go in to order and subs/wraps are usually pretty good. I will not be returning ever. Terrible. I guess when you order online you your treated differently.

Does the manager care customer reviews at all? And does filing a complaint with Subway even work? I had the same experience described in many other reviews. I ordered multiple footlong sandwiches in a single online order, all with extra lettuce, tomato, cucumber, etc., so this clearly wasn’t an accident. What I received was noticeably less than what I’ve gotten at other Subway locations. The “extra” toppings amounted to barely a single piece per sandwich. This store is clearly cutting corners. I won’t be returning.

I never write negative reviews, but honestly there are some issues with this Subway. We went there a couple of times in the evening and it was always closed, even though they were supposed to be open (see Google and their website). We ordered online today, and as you can see in the photo, my sandwich was supposed to contain lettuce, tomatoes, and sauce. It tasted like bread with meat. Very disappointed. We will have to choose a different restaurant when we want to order Subway.