St. Catharines Community Service Office

Just wanted to give a shout out to Laura S.! I’m a landlord and new to some of these processes and she has been so responsive and kind. I know my tenant has had nothing but good things to say about her. Gave it a 4 star cause another worker hung up on me haha but it’s people like Laura that make these processes so much simpler and dealing with people wanting their cheques can’t be easy. So keep doing what you do please, it is appreciated

"Darlene" only speaks to people venomously and hangs up the phone within 60 seconds of answering instead of attempting even basic empathy. She doesn't follow instructions set on messages and upsets people. Great humanity.

I can't possibly thank the staff that I have encountered here enough. They have a very challenging job to do, and I must be sure to thank Tyler for all his invaluable and professional support and assistance. I just wanted all involved to know this! Thank you.

Decent people doing their best in a system that is seemingly designed to not actually work for anyone involved.

Had a worker go behind my back and go threw my personal files without my permission or consent and yes with this file at the time it was required to have consent as I had personal documents that OW was not required to have and when I finally got onto ODSP they said there gonna investigate and she ended up in more trouble then it was worth as this was not her first offence thank god OW did something about this I swear never going back to OW >:( Edit: Thank You OW for reaching out I have since been transferred to ODSP And They Have Since Dealt With The Situation She Has Since Faced The Music So I Appreciate You And Hopefully Next Time If I Do Ever Go Back For Whatever Reason The Next Worker Is A Bit More Professional