Ritz Inn Niagara

Stayed at Ritz Inn a few times, every single time the employee double charged me. When I found out I contacted the manager he told me the girl doesn't work there anymore and there's nothing he can do. Now I'm down $200 due to an employee who got fired and I've been told to contact them back in 3 months to see if they can refund my money. Don't recommend paying a deposit with credit or debit because they will save your information and misuse it. Dont recommend this place at all.

Stayed at this location about 10 times in the past 2 months. Everything seemed fine the first month, after that an absolute disaster. Ritz Inn started charging my credit card on a weekly basis when I was not even there and was told it was a mistake. My question was why was my credit card left on file and charged and they had NO ANSWERS. Secondly after this incident when I decided to stay again I was triple charged for the amount in one night of staying there. When I discovered that a couple of weeks later I confronted them again and once told yet again it was a mistake. They wanted me to drive 3 hours to come back to pick up the money they owed me and it took me 1 month to get back. In the mean time one of their stupid female employees contacted me and admitted that it was her mistake over and over again said she will send me an ETRANSFER from her personal account as she did not want to get in trouble and lose her job for what she did in the last few months. She sends me the money, and her next question was "when are you staying again". I said Never ever again. She said oh no I paid you MONEY from my pocket and you have to come back and get your refund and pay me my MONEY. I did not want to go back again and she started harassing me for 1 month, asking for her money back. She harassed me over and over again. She also mentioned she only has $30 in her account and does not have money to eat because she paid from her account to cover herself so she doesn't lose her job. Spoke to manager to resolve this issue and he was of NO HELP. Now, I suggest for everyone to stay away from RITZ INN as they are pulling some credit card scams. The worst experience I've ever had.

I was at this location recently and I am going to be bluntly honest. Unless you dont mind slamming doors throughout the night and people hanging around outside all night talking very loudly, DO NOT STAY HERE!!! Expedia tried to contact them to get my money back as I got a maximum 1 hour 30 mins sleep all night cause people were slamming doors all hours the night and sitting on the front porches all hours the night outside talking loudly. There were cigarette burns in the bed sheets, the bathroom had a window that had no privacy on it, if you were outside the bathroom you could see who ever was in the shower or on the toilet easily. The only positive was the nice woman working the counter. Other than that not worth even 100.00 a night 30.00 for a pet 10.00 parking 46.00 total 150.00 security deposit Wont be back

This place is criminal ! I stayed there for 2 days. I was checking out when the maintenance man showed me a picture of some plumbing that he said I broke. They kept my 150 dollar deposit. They stole money from me and they trespass me from property. Please avoid this place at all cos

Horrible, horrible dirty place infested with cockroaches. The insects were running in the drawers under the bed on the floor on the walls. We requested refund , they would not give us the refund onside but promised we will get it back from Travelocity since we booked thru Travelocity. Of course we did not get a penny back , there is never a manager on duty to approve the release of the money. Stay away from this awful dump