RBC Royal Bank

The Newest & Slowest Customer Service RBC in Niagara Falls. Their Employees Work on Island Time.

Awful awful service. Busiest time of the day and they have only two tellers working. Not very efficient and convenient service like RBC likes to claim

I want to express my sincere gratitude to Diego at RBC Bank for the exceptional support he provided while I was handling my daughter’s estate. During an incredibly difficult time, he was not only friendly and compassionate but also highly efficient. Diego understood the importance of settling my daughter’s finances promptly and handled everything with professionalism, patience, and genuine care. His guidance made a very overwhelming process much easier, and I’m truly grateful for his help. Thank you, Diego, for your kindness and your dedication.

You have to be ready to dedicate ATLEAST an hour of your day any time you come here, they will take 30 minutes per person. It’s really unbelievable. It’s the same thing every time, they are extremely slow

I had my first experience with a transfer at RBC today and wasn’t sure what to do. I showed the staff the payment instructions I received, and he patiently explained everything. Instead of a costly wire transfer ($45 + $17.50 requested by the recipient), he suggested a bank draft as a cheaper option. The draft fee was $9.90—but then he even went out of his way to ask the manager to waive it for me! I’m truly grateful for the kind and helpful service. Amazing experience—thank you RBC!