Premier Basement Builders

My husband and I needed a bath tub and wall surround replaced and decided to go through Home Depot Home Services as we had used them before to replace some windows and a patio door several years ago and had a very good experience. We went through the Home Depot website and very quickly were contacted by Premier Basement Builders in Niagara Falls. From the very beginning the customer service was exceptional ( thank you Monika!) and an appointment was made for Greg to come to our home to take measurements and get a plan in place. We needed the project done on very specific dates to coincide with my husbands week off work and they were able to accommodate that with no issue. The trades person Mario (and his helper- sorry didn’t get his name) were excellent, very professional and provided quality workmanship. Greg did come by to check on things in the beginning which was appreciated. We would definitely recommend them to anybody needing renovations and will definitely keep them in mind for any future projects.

Wow, completely exceeded my expectations. This project went smoothly and under budget. Truly superior workmanship.I can’t say Enough about Greg, Monica And their crew.

Looking to put in a new kitchen. Greg was very nice at the initial meet up. After 2 weeks of radio silence, still nothing. The worker at home depot we are dealing with also has problems getting I touch, but she finally did get some answers. Because of a few things we wanted to move around, permits were needed, which we were fine with. The fact we got radio silence from this company is not good. They should be checking in 1 to 2 times a week, just to let us know what is happening. This makes us feel like they would not be a reliable company to deal with. Honestly if I could give no stars, or even negative stars I would have. Not a good way to run a business, and I think home depot needs to find a more reliable builder to work with as this could start reflecting badly on them

First class service from start to finish. Greg was very thorough with preliminary visit and provided a detailed estimate. He met every trade onsite on their first day to review all aspects of their work. All trades people were courteous, professional and tidy. We were updated regularly on the status of project. Overall, we are extremely satisfied with our bathroom and would recommend Premier Basement very highly.

They just completed our full basement of about 950 SF including a 3 piece bath, bedroom and open concept family room with gas fireplace. We are extremely pleased with the workmanship and professionalism of Premier. The quotes were very detailed and accurate and the final accounting left no board unturned. We told Greg we wanted the same standards as our current home upstairs and they followed those and more. Their crew and contractors were all very profession, as tidy as possible, courteous and respectful. The schedule slipped a bit but I compare trying scheduling sub-contractors to 'herding cats'! Greg did a great job meeting our demands. We have heard many horror stories from friends and acquaintances but would highly recommend Premier if you want the job done right with the least amount of disruption and surprises.