Planet Fitness

I am PF black card member since last two years. Last week my wife came and scanned her guest pass but counter staff did not allow her as visitor should be accompanied by the main account holder, so she stood near by the fridge and trying to call her brother who is PF black card member too. But the counter staff member named Angelica told her to move from there while she was on the call. The way Angelica asked her to move out from there was totally rude, there is a proper way to talk to the customer , there was no respect and politeness in her communication. My wife moved from there and she felt so bad and started crying , she was not touching any equipment or not stealing anything, she was just trying to call her brother. The other gentleman at the counter said sorry to my wife. But the attitude given by Angelica was not really acceptable. I know with this review nothing is going to happen but when your customer felt disrespected and disappointed , it doesn’t look good when you are a reputed brand and in the customer service business. Me n my wife both felt like to cancel the membership. My wife was not rude to her or anything so we do not deserve this kind of attitude from the counter staff. I hope the owner see this review and take some corrective actions, train this particular staff named Angelica on customer service, communication. Thanks.

For a gym in the Niagara region, this place is well maintained with friendly, welcoming staff and a decent amount of equipment for a solid workout. Everything is kept clean and organized, which makes training here enjoyable. The only downside is that it would’ve been even better if it had remained open 24 hours.

Honestly, in terms of value for money, this is a good gym. I see staff making the rounds cleaning nearly every time I'm there, which is great. The staff are friendly and the equipment seems to be repaired quickly when it breaks down. Besides the lack of real squat racks and the insufficient free weight area (compared to demand for this equipment) this location misses out on 5 stars because the "functional training" area is incredibly small, and always jam packed with people, to the point that you can't find a place to lay a mat down and stretch. It's very frustrating and I've seen this frustration firsthand. Meanwhile, the "30 minute circuit" area in the room next door sits empty. Please, please, PLEASE refit the 30 minute area to be another open area for non-machine-based workouts. This would reduce congestion so much and really increase the satisfaction of a lot of users.

Honestly loved this gym until they decided to close at 10 pm. Between 9 and 10 was the only time I had to go every night... havent been able to cancel the membership no matter what my friend and I do who split it to go together... we have called we have tried on the app we have gone in and they say its canceled then another payment comes out... its at the point where im going to have to close my bank accoutn and open a new one.

I've been a member at a few other gyms and this is average I guess. Machine focused and minimal free weights compared to others but its workable. I cancelled my membership however due to them reducing hours. Shift workers need the flexibility and when they got rid of 24/7 operations, it was no longer worth it.