Pillar and Post Inn & Spa

I’ve been coming here since 2009, so this review is long overdue! This property has truly become one of my favourite go-to escapes. I was there two weeks ago with another couple and returned again this past weekend for a girls’ trip — and as always, it did not disappoint. The spa is consistently excellent, and I always make time to enjoy the hot springs and the saltwater outdoor pool (heated to a perfect 90 degrees). There’s something so relaxing about soaking outside, especially in the cooler months — it’s one of the highlights every single visit. The front desk team is always extremely pleasant and welcoming. A special thank you to Ozlem, who went above and beyond to secure two rooms beside each other for both of my recent stays. That level of attentiveness and care makes such a difference. We also love taking advantage of the hotel shuttle — honestly, it’s even better than calling an Uber. It makes heading out for dinner and live music completely stress-free. We used it to visit Queen’s Landing (Bacchus Lounge & Patio) and the Old Angel Inn, which are always part of our Niagara tradition. And the beds? Incredibly comfortable. After a full day of spa time and exploring, sinking into those beds is the perfect ending. Every stay feels consistent, relaxing, and special. Already looking forward to my next visit!

I recently stayed at the Pillar and Post Vintage Hotel and had a mixed experience. Unfortunately, the spa did not meet expectations, especially given the price point. I paid close to $300 for a massage and scalp massage, and it was not relaxing or worth the cost. There was very little pressure throughout the massage, and I was never once asked if the pressure was okay or adjusted to my preference. The scalp massage, which cost $113 for only 25 minutes, was particularly disappointing — I expected much more for that price. In addition, the outdoor hot spring experience was underwhelming, as there is only one outdoor hot spring available, which felt quite limited given the size and reputation of the spa. On a more positive note, the food was decent. I ordered the tuna tartare, which was tasty but quite small, with not a lot of tuna. The bone marrow was very good, and the prime rib was excellent and definitely the highlight of the meal. The restaurant service was also great — our server was attentive and professional, though I regret that I don’t remember her name. Overall, the hotel has a lovely atmosphere and strong restaurant service, but the spa experience fell far short of expectations, especially considering the premium pricing. I expected more from a property of this caliber.

I spent the day at Peller and Post for the first time, and overall, the experience was underwhelming. Booked a pedicure, the manicurist was pleasant, but the service itself wasn’t anything special for the $75 price point. Lunch was good and reasonably priced. As a first-time guest, I was given very little direction upon arrival. I ended up stumbling across the quiet lounge on my own and didn’t even realize it was there initially. That lack of guidance set the tone for the day. It’s also worth noting that the spa is located in a basement and was quite cold. The heavy, enclosed basement feel took away from the relaxation factor. Being told the The Hot Springs was not working at capacity but we were welcome to try. Additionally, while housekeeping was simply doing their job, vacuuming while guests were enjoying the hot tub significantly disrupted the spa atmosphere. Given how cold it was, it would have been nice to enjoy the fire in the lobby; unfortunately, there was little to no warmth coming from it. Overall, while the space is clearly trying to provide a spa experience, it ultimately felt more like a hotel. Small details contributed to this for example, in the quiet lounge, complimentary coffee and tea were served in paper cups rather than proper mugs or teacups. These may seem minor, but together they made the experience feel lacking in polish. Unfortunately, this wasn’t the experience I was hoping for, and I won’t be returning.

We celebrated our anniversary thus past weekend and had a fabulous time. They offer free shuttle to NOL town so we took advantage of it and walked around, admiring the cute boutiques. The highlight of our weekend was dinner at The Cannery. The food is delicious and service impeccable. Shout out goes to our server, Derek, who made our dinner experience special and memorable. Derek was attentive and provided some fantastic recommendations on the menu. I definitely would recommend Pillar and Post for a weekend getaway and if you're able to, book dinner at The Cannery.

My boyfriend and I had the most amazing stay at the Pillar and Post! The whole experience was perfect from start to finish. The food was anmazing and our server Patricia was so friendly, attentive, and made our dinner even better. The Cannery restaurant was absolutely delicious. Our spa day was wonderful as well. My boyfriend had a massage with Mercedes and he loved her. For our pedicures, we had Linda and Lyndsey, both were so professional, relaxing, and made the experience feel luxurious. Our room was adorable with a cozy fireplace, and the entire property was so pretty. We loved both the indoor and outdoor pools, and the Christmas decorations made the whole place feel festive and magical. To top it off, our room attendant even brought me a rose, which was such a sweet touch! We truly loved everything about our stay and can’t wait to come back. Highly recommend!