Party City

Sakuna is an amazing rep. I admire her calm! Esp when customers are usually tensed for parties. She had so much patience and smile getting all balloons pumped. We need angels like her on earth. Thank you Sakuna.

I bought balloons for my daughter’s 14th birthday party the evening before the party. By morning, the small ones were on the floor. It looks awful and she is very sad cause 14 is important and they can’t even take pictures like this. I went to that store almost every year and it was fine before. I can’t believe I paid $60 for nothing. I wold like my money back. Plus the customer service is terrible. Those girls are no help but I thought at least they inflate balloons…..they can’t even do that properly. So bad, I will tell all my friends and never go there again.

We went to pick up balloons to send off for my dads funeral and our two year old needed to use the restroom, one of the employee was extremely rude about the situation and was rather disrespectful in front of our young kids. We were rather turned off my the experience picked up the balloons and decided to go else where for the items needed.

Bought these 330 pm yesterday. by the evening they were already starting to drop but the store was closed so I couldn’t call. By 6am they were basically touching the floor. Called as soon as party city opened and they wouldn’t replace them. No where on the receipt does it guarantee for only 12 hours and I was not verbally told any of this at purchase. I followed all directions the worker gave me. Such a disappointment. I refuse to purchase a whole new set of balloons from them and our party is in 20 minutes… so unfortunately our 4 yo son will have to go without. Thanks Party City :) Edited to say that I gave two stars because the customer service in the store was very nice yesterday and it’s not their problem the company gives such a horrible guarantee with their products.

Visit this store for the first time. There's a huge collection of Birthday, Anniversary, Graduation, Bridal, baby shower decorations. But really disappointed with the customer service I ask one of the store associates for help because the item is on the top shelf. And she said she will be there in a minute and we waited 10 minutes for her but she didn't came sitting and restocking the shelf. I feel customer service would be the first priority. You should consider costumer first before anything else.