Niagara Airbus

Waited 2 hours at Pearson in January. No storms, no snow. Rediculas. This company under services the Niagara region. But charges a premium price.

I have been a faithful client of Niagara Airbus for years, and have always relied on them for timely and reliable transport to and from Pearson to the Niagara Region. I made the mistake of assuming this trip would be the same. I booked my Airbus return trip five days ago. I did input my flight information for both flights, but apparently the departing flight did not save in their system. They apparently don’t check with you about this if they don’t see a flight time, they just assume they can book you on any shuttle at that point. As a result, they apparently just gave me some arbitrary departure time of 5:50 pm, and with my flight departing at 8:50, I thought that would be okay. A day before, they texted me that pick up would be at 6:15 pm instead. The driver actually showed up at 6:30 pm. He then proceeded to take half an hour to figure out where the next client was located, so we did not leave St Catharines until past 7 pm. Needless to say, by the time we got to the airport, the airline would no longer let me check my bags, so I missed the flight. I was able to reschedule the flight to the following night at a significant cost of over $500 over what I had already paid. I then contacted Niagara Airbus manager and requested they bring me back home, as I was stranded at the airport. They said they had no shuttles available until 1:30 am (it was 9 pm), and that I should take an Uber back to St Catharines, which is about $150 without tip. They did not offer to cover the cost of this. Furthermore, I was offered a refund of my original Airbus fee of $100, as a “gesture of goodwill”. No. That is the bare minimum that a company should offer when they don’t provide the service they are paid for. A gesture of goodwill would include at least partially compensating a customer for the significant financial expenses they have incurred as a result of an inefficient and poorly run service that was paid for and promised. Be aware if you use Niagara Airbus that if something goes wrong timing wise, you will likely be on the hook for any additional unforeseen costs, and they will not compensate. Furthermore, I was informed they would cancel my return trip (oh, but at least they will refund me the $100), and that I can make my own way to the airport tomorrow, and pay the exorbitant parking fees at Pearson for the ten days I am away. I was a loyal customer to Niagara Airbus for years, and I’m afraid they have now lost my patronage. Buyer beware I guess.

Than you Niagara Airbus Inc. for driving us from our hotel to the event space. All three busses were on time for pick and drop off. The admins were super responsive and helpful. There drivers were professional and know the route well. Thanks again for your help!

Garry is the GOAT! Friendly and funny he made an hour+ long drive from Toronto Airport to Niagara Falls fun and interesting. He gave me lots of local insider tips and was a wonderful ambassador for the Niagara region. Thanks for the lift Garry!

My first time using this company. I had a Great experience! Bus drivers are friendly, and provided me with a great experience. Got me to YYZ promptly and on time. After the air Canada strike my flight was cancelled. I called Niagara Air bus and they were able to pick me up from the airport the same day.