Murdoch's Tire & Automotive

Murdoch Tire is the best of the best! My experience with them has been amazing. I got a set of winter tires and then had a flat tire the next day. Manufacturer defect on the rim. Deb and Mike were so fast to fix the issue. This is a classic case of incredible customer service! The true test of a company is what happens when things go wrong. They nailed it!

All the below. So everyone knows the type of people Don and Mike are. They made one of their mechanics safety this thing. Now that innocent guy is going to get criminally charged. Is this where you’d bring your vehicle……. I’ve never ever dealt with worse people. I bought a car off Kijiji. They had it fully certified at this hole. I drove car for half hour and it stopped in middle of highway. I brought it to a real mechanic garage that I know of. They stated to be properly certified this vehicle Murdochs Tire and Auto certified would need new shock and struts mounts, bearings, new drivers side mirror that was shattered. A new radiator, as that’s why it died by over heating in highway. All coolant lines need to be replaced. The passenger door don’t open from inside or outside, the trunk hatch don’t open. The exhaust and muffler have quarter size holes all over them. I called and spoke with Mike, the apparent son-in-law or Don Murdoch the owner. I told him I’m a single Dad, so I had to find a car certified. He said that car was never supposed to be sold. It was given to a family that just came to Canada and a guy that’s friends of Don Kurdoch, just said get in on the road so they can just get around town for a while? So, Don Murdoch, Mike and some Mechanic they have let this disaster go certified on the road to jeopardize the last guys safety, my safety and the general public’s safety. Disgusting that it’s very possible Don Murdoch has been doing this for 65!!!!!!! Years!!!!!!! Now my little girl and I are out around $7000. I contacted MTO. They’re going to see this junk Murdochs Tire and Automotive let on the road. He told me if it’s the way my garage said. Than Murdochs will be shut down for a while, given heavy fines possibly, maybe even criminal charges. SO TO ALL THAT READ THIS. If Murdochs is closed for a while, you’ll know why. What makes it worse is when I first spoke with Mike. He told me to go get a rental and get my car to my trusted shop. He’d pay for our rental and he’d pay to have this car properly certified, or give my money back if that’s to much, if I agree, to go do it. So, I did all that. Mike didn’t contact me back for over a week. So, then I called the garage itself, as Mike gave me his cell number. I couldn’t reach him so Don Murdoch answered. I’ve now been in a rental for almost 6 weeks plus the $4000 I wasted buying vehicle and having it towed everywhere. So, my little girl and I, as me being a single Dad are now out over $7000. Thank you so much Don and Mike for ruining so much for my little girl and I. I SURE HOPE YOUR FINES ARE COMING AND YOUR CLOSED DOWN FOR A WHILE, AS YOU BOTH DESERVE IT…

Murdoch's was easy to book with, understandable when I had to make a change to my service 48hrs out and super friendly in person. Great personalities on the phone and in person, professional service and you tell the people enjoy working together with little jokes being shared amongst them. Thanks for the seasonal tire change.

I've been taking my car into Murdoch's for about 12 years now and have always been impressed. This week, it was in for a couple of mystery noises prior to new winter tire installation. Mechanic Andy found an issue with the transmission. He went above and beyond to research the issue with Honda, and he suggested to try the simplest (and least expensive) option first, which seems to have done the trick! Special thanks to Andy, Cindy, the Murdochs and their staff. Because of their experience and knowledge, I'm able to keep my old car on the road and going strong.

Winter tire changeover. Requested that the lug nuts be replaced. Fast service, but the lug nuts put on were twice as large. The proper size was not in stock, and they could not even tell me. Had them put on the old lug nuts. My car is spotless inside and out. So they put the summer tires in the old ripped bags. Could not even give me new bags. The lady at the cash kept saying we replaced your lug nuts cause they were swollen, No, they are not and never were. 1 ) Put on the wrong size and don't tell the customer. 2) Don't respect your car and can't even change out the old ripped bags. 3) Make excuses for something that wasn't true. The car I had done was my older Mazda, but they don't realize that I have a new Mazda in the driveway that I need tires and rims for next. Poor service, $50 tire change led to a missed $1800. Wow! Customer service is great on the phone but the service is lacking. I can not trust the work and had to check the torque and pressure myself when I got home.