MP Paradise Pools and Spas

A great family business with real customer service

Amazing service and knowledgable staff. They helped me solve a pool issue that I was told to ignore by another pool and spa business. I highly recommend this place over the others in my area.

I had a 27 year-old above ground pool and heater replaced in 2022. During the 2023 professional closing, the chlorinator was accidentally broken by their staff and I didn't notice until I was preparing for the pool opening in 2024. I reported the problem and MP Paradise Pools quickly replaced the chlorinator with no hesitation. Then I wasn't able to get the heater started and called a gas guy. He determined that the gas valve on the 1 year old heater was defective. I contacted MP Paradise Pools again and they arranged for a manufacturer's warranty replacement of the valve. MPPP has been helpful and cooperative every step of the way this season. This really isn't a surprise. We've been dealing with MPPP for the 26 years we've lived here and they've always been professional and devoted to great service. Delores has been particularly helpful through the years, though all the staff is terrific!

Stopped in last spring. Stopped in last spring, picked a pattern out and gave a cheque for over $3,000.00 as a down payment. We are now into October, have received no explanation as to why no one has even bothered to come to our home to check out our pool or when they might call to at least keep us informed. I called mid-summer and was told they would be here on Thursday of the following week which was not true and have not heard from them since. Since we spend our winters in Fl. and I'm sure they don't do pools during the winter months that our deposit will be held now until they feel like getting ready to do so. Needless to say, I am not pleased with the way everything has turned so far. Certainly, would not recommend to anyone. Sorry

Great experience dealing with Fort Erie location, they set me up with a new sand filter for my inground pool, had all the hoses and parts i needed to get running. Very friendly and knowlegable staff, very reasonable prices as well. Highly recommend.