Mark's

Good selection, clean store and fitting rooms, Mya was really helpful and friendly.

Not impressed that the staff member working a few days ago failed to tell me that the jacket I was looking to buy would be going on sale literally the very next day - $100 cheaper. I was absolutely not pleased when I got the email less than 24 hours later to “save big” on the item I had just purchased.

The complaint handling process in this company is not upto mark. The corporate office does not care about whatever you post online. Even if you file your complaint with customer care, no one cares. Apology is not a thing in this company. Every time the Marks owner reply with a template and once you click on the link it says missing link. Pen center location is much better than the Falls . That's why whenever you go to falls location, there will be always more employees than customers who are not helpful at all and rude too. The falls location is not recommended.

Pathetic customer service. An elderly female staff opened one of the change rooms for me, and then after 1 min gave the keys to another staff and he opened the door without knocking. When I asked why did you do that he lied that I knocked. The female on purpose gave the keys, do not why. The staff has no explanation. Boys and girls beware and be very careful when you go in the change rooms, the staff can open the door any moment whenever they want to. This happend on 15 th Sept 2025 in the afternoon. Very non professional and ignorant staff.

Great Black Friday Sale ! Went shopping for waterproof running shoes. I found the best bargain ever 🫠 With the help of a very knowledgeable associate named Randy, I picked the perfect running shoes. HI-Tech shoes regular $129.99 were on sale for 38.99 plus TX. This store is very well laid out, all associates I interacted with were very helpful. It was quite busy when I got there but it was only a short 5min wait to check out 👌 If you're looking for a bargain where the quality is excellent then this store is for you. They have coats, jackets,Jeans , sweaters , socks, hats , scarves, gloves and so much more . You will not be disappointed here as there is something for everyone and excellent customer service . Thank you to all staff !