Mac Outpost St Catharines - Apple Authorized Reseller and Service Provider

A security certificate problem solved quickly and easily! Richard and Derek’s knowledge is outstanding, and service is amazing. Very helpful with any Apple product problem.

I paid to have my battery replaced. It was super easy and convenient. It seemed like they did a good job but then my screen started delaminating and the microphones in my phone now no longer work. The reason for the 1-star is because when I brought my phone back in, the employees told me there was nothing they could do and it was probably due to corrosion from the old battery (which would’ve been nice to know) - clearly they didn't test out the phone before giving it back to me. They told me my best option is to go make a scene at Apple and hopefully Apple will replace my phone. They also said Apple will try and blame them. I’m pretty displeased that this Apple certified repair shop offered no resolution.

I recently entered Mac Outpost feeling desperate as it appeared as though I had erased several pages of a document. Derrick listened to my situation and was very sympathetic and understanding that I’m in my 80 s and not too proficient with technology. I was thrilled that he was able to retrieve my writings and patiently showed me how to prevent the situation from recurring. When I asked what I owed him he replied " nothing!" How kind of him and I certainly left feeling very relieved and more comfortable about completing my document safely. Thank you for your professionalism and kindness.

So disappointed with service here, they don’t know what they are doing. Very surprised that Apple allows their brand reputation ruined like this. Went to jump+ pen centre, they are very professional and they fixed my AirPods with half the price outpost said.

They updated and fixed my 2011 and my 2019. Great service and quick response! Now my laptop screen is black and I have no car to bring it in! I know you guys can fix it! Praying - 🙏 you are the best.