Koodo Shop

I came here to Koodo Pen Centre to get a new iPhone and also a better Plan for myself and this employee of Koodo/Telus called Brody was giving me attitude in every question I was making about the purchase. This person was answering my questions in a very Rude and Unprofessional way. I felt so uncomfortable that I started recording him and asking why he was acting like this to me since I was just making questions about the phone and a plan. I had signed the contract already to get an iPhone 17 with the new plan and this guy decided to cancel it for no reason! After all the rudeness with me he decided to call security guards trying to intimidate me. I have recorded videos as a proof of his Bad customer service cause he had no reason to act like that, definitely no reason! I’ll also make a written complain about his behaviour to the company! I hope the own of this store read this and take an action against this employee named Brody! DATE: FEB/23/2026

My husband and I have been with Bell & were hating it. Popped over to Koodo to see what they could offer us and we spoke with Emily M. She was fantastic! We both switched over and plan to change our home internet in the future as well. She was super friendly, very knowledgeable and helpful!

Brodie was super helpful in answering all my questions, and super patient with me as someone who has barely any knowledge when it comes to phone plans. He was very professional and sorted out everything for me super quickly. Highly recommend going to talk to him if you’re looking for answers or to upgrade your phone!

My review is LONG overdue which is my own fault but I cannot stress enough how fantastic Alexa was. She was so honest and helpful during the entire process of helping me move from iPhone to Google Pixel and I couldn't be happier :) the service was outstanding and I truly recommend this kiosk especially Alexa 100% for any help, setup, questions, services etc. Truly one of the kindest best folks I've had the pleasure of dealing with when coming with any phone related concerns :)

Alex, Mo and Brodie were so helpful answering all my questions for upgrading to a new phone. Mo told me all the different plans and options and what would be better for my personal needs. I went home and had an issue setting the new phone up and went back and Alex was quick to save the day! He transferred everything over and was kind and patient. Excellent service all around! Great team at Koodo pen centre! Koodos to you guys!