Kick Ash Vapes Fort Erie

I wasn't has impressed with the selection of vapes they had

Great vape store, customer service is amazing.

I had the exact same experience as another reviewer - was sold the wrong product (with zero clarification beforehand, fyi). I noticed immediately and barely opened the box (just the top flap, which is barely torn). If your team can’t be bothered to double-check before a sale or show any flexibility when a customer catches the mistake right away, it might be time to revisit your policies. Refusing to exchange over a minor packaging issue may save you a few bucks, but it cost you a customer with repeat business and worse - it chips away at your credibility.

Went in to get the only vape that I smoke and as I’m in the store starting to open the box, I realized he gave me the wrong one. I show him this and he said that he can’t take it back if the government sticker is ripped. I show him that it’s not. Still wouldn’t switch it to the one I wanted. He told me what I originally wanted was the level X which I've never used (beast mode max 2 is what I was looking for), said sorry about that and wished me a good day. Normally, I wouldn’t be this agitated however these things are expensive and I’m very picky on taste. Most vape stores even let you puff the vape to make sure it’s functioning; here you’re stuck with it even with the vape untouched (and tax sticker intact). Just not the best customer service in my experience unfortunately.

My husband and I, have been using Kick-ash in Niagara Falls for many years, now they are in Fort Erie, my home town. This is very exciting, all our vaping needs, close to home. We are so pleased, and so will you be if you use Kick ash as your go to for your vaping needs. The customer service and knowledge is outstanding. Prices are reasonable, location is fantastic. Always helpful and if your new or looking into vaping, this is the place to go to, Fort Erie or Niagara Falls.