Kernels & Presotea

This is always a great location to get my bubble tea fix! Meghe is always warm and kind. She provides the BEST service

We tried multiple teas and we loved every single one of them. Perfect amount of sweetness, ice and tea flavour. We went back every night of our visit to Niagara Falls.

Visited Kernels in the Casino at Niagara. Megha served us. She was absolutely pleasant and extremely helpful while making a choice of the wide variety of popcorn and bubble teas. Her attention and pleasant attitude did make a difference and we would come back to the store to buy our drinks every time we are here.

Subject: Concern Regarding Poor Customer Experience at Closing Time Dear Kernels Popcorn Team, I hope this message finds you well. I am writing to express my disappointment regarding an experience I had at your location recently. I visited the store at approximately 1:30 AM, well within your posted hours of operation (closing at 2:00 AM). However, the staff member on duty refused to serve me, stating that the store was closing, despite there being 30 minutes left until closing time. I found this behavior both unprofessional and discouraging. As a loyal customer, I believe that store hours should be respected consistently, and customers should not be turned away prematurely. Experiences like this not only damage customer trust but can also negatively impact future sales and brand reputation. I hope you will address this issue with your team to ensure better service and accountability moving forward. Thank you for your time, and I look forward to hearing back from you. Best regards,

Very plain little store but good for a quick snack while you’re sightseeing I guess. Popcorn was fresh when we got it and the service was friendly as well.