Hilton Garden Inn Niagara-on-the-Lake

Not a great experience at all! I paid extra for a room with a jacuzzi tub I didn’t even use. The tub had several hairs all over it and in it. It was gross and it didn’t even look clean. There was also some type of small wrappers (garbage) left on the floor. Was this room cleaned after someone used it? When I told the front desk the response was “we will tell the cleaning staff to do a better job next time” No one reached me back after following up and after being advised they would. I just kept getting surveys about my stay. I would not recommend at all. This is the worst stay I have ever experienced anywhere. I will never make the mistake of booking at a Hilton again.

Had a great experience at this hotel, primarily because of how amazing the service was! The beds were very comfortable and the room itself was clean, comfortable, and overall lovely. Shannon at reception was also a great help throughout our stay and made it 10x better!

Great location and service. Staff is friendly and approachable. We visited during 2/14 so we were offered a bottle of wine and a doggy welcome bag. During the breakfast, our kids got coloring sheet and everything we need. Recommended for the next stay.

We had an absolutely wonderful time staying at Hilton Garden Inn. It is our 3rd time staying here for our anniversary. We are never disappointed!! This is such a great place to stay. It is always very clean and the staff are amazing. The assistant manager Leea was top notch. Marma, our waitress, as well as Jennifer in the kitchen were awesome assisting us each day with breakfast. They all went out of their way to make things so enjoyable for us. We truly recommend this hotel. It is in the perfect location to Niagara Falls and Niagara on the lake. Also, a great mall and restaurants nearby. Thank you to all the staff for making our anniversary so special! We will definitely see you again!! David and Lilian

My partner and I toured the Hilton Garden Inn as a potential wedding venue, and although we ended up booking elsewhere there was lots to love. Pros: - Great value in their wedding packages, with lots of inclusions. For example, they even supply coloured linens, table numbers, centrepiece options, etc. that we didn't see anywhere else. Menu tasting was also included. - Pricing was very good as far as weddings go, with packages at various price points. - The Garden View room would make a beautiful reception space. The large windows let in a ton of natural light, though there are translucent or opaque curtains too if that's not your vibe - Linda, the manager who led our tour, was great. She was knowledgeable about the site and their packages, personable, and professional. Cons: - Although the gazebo made for a cute outdoor ceremony space, a series of bird bangers go off regularly in the woods behind it. We didn't want this distraction during our ceremony. They do let you do your ceremony in the garden view room, if you prefer this.