Heritage Inn & Suites Niagara

Highly recommend Needed a one night stay with 4 adults and 1 child Got 3 double bed room which is a rare option in the area Smooth check in & check out Clean rooms and bed linen Most importantly felt safe and comfortable

Overall, this place was very disappointing. Here are the pros: the manager and staff were incredibly kind and knowledgeable and great to talk with. He was AMAZING. He I would say was the only redeeming part of this motel. The towels were clean and the bed was comfortable. Cons: Overall very run down and dirty. Smelled like mildew and cigarettes. Door diddnt latch right and took some effort to lock. Sheets diddnt fit the bed. Peeling wallpaper and small holes in the wall. Carpet felt horrible under feet. I would recommend wearing socks. The room was very dingy and gross. The manager is the only reason why I give it 2/5 and not 1/5.

I arrived at 2 a.m. approximately, previously I had asked for late checkin and they didn't tell me it was a problem. The reception was closed. I called on the phone all night and they never answered my call. I also contacted Booking, and after 15 minutes of waiting they told me that there was nothing they could do. I spent the entire night, from 2 a.m. to 8 a.m. calling on the phone and on the street, because I came by public transportation. At 7:30 other tenants told me that a hotel worker lived in a room, I told him my situation and he told me to go have breakfast and that he would help me later (it was not immediate). Around 8:30 I entered the room. They didn't reimburse part of the money or even apologized. In addition, area does not seem very safe by foot at night.

Worth the bucks! Given that it's very affordable, I didn't have high hopes. But I was surprised that the sheets smells fresh, room is clean and equipped with fridge and microwave! Location is great too, but what I can really commend are the staff! Edwin and Rowel are very polite and accomodating!

We had lost our previous booking because the hotel canceled and gave it away. Heritage happened to have a last minute cancelation and pulled through for us....for our honeymoon!!!!!. I guess it was meant to be! The staff was so friendly and courteous. It was also very quiet. It was close to everything we needed and the pricing was much better than our previous booking for similar accommodations. The only think id prefer is more hot water. I'm sure we will book this hotel next time we are in town!