Garden City Manor Long-Term Care Home

We visted our good friend, Larry, today . All I can say is that Garden City Manor is an outstanding home. I have never met such friendly, helpful staff. What a positive experience. Thank you.

Everyone works so hard to make the home safe and enjoyable for all residents. The food is delicious.! The live entertainment is wonderful! The gardens and outdoor sitting areas are beautiful! Thank you Garden City Manor for taking such good care of my loved one.

My husband has been a resident for 3 months. The staff are incredible. They are like a team that makes us feel like family. My husband loves the food. He is doing well there. I am so appreciative of all their hard work and kind caring.

Disappointing Experience – Needs Serious Oversight This nursing home has serious issues with professionalism and quality of care. While I respect all cultures, the staff here is overwhelmingly from one ethnic group, and they often speak in a language most residents don’t understand. This creates a disconnect and leaves residents feeling isolated and confused. Staff behavior and work ethic often fall below professional standards. Schedules are changed without notice, favoritism is common, and resident care suffers as a result. It’s disheartening to see seniors treated without the warmth, dignity, and communication they deserve. Management needs to take accountability, promote diversity, and ensure staff are properly trained to meet the standards expected in Ontario. These residents deserve far better.

I felt very good about leaving my grandmother in the care of the very friendly staff there. Very clean facility. They provided our family with a free first meal to help my grandmother settle in comfortably, which I thought was a nice gesture. The food was actually very good; I have attached a picture of the fish meal I ate. Some staff have worked at this facility for over 20 years, a good sign that it treats its employees well. Let's hope it treats its patients just as well.