Frensch C Import Whol Ltd

Super customer service, great stock and terrific prices. But I sure wish they'd get a website and start using debit/credit machine for purchases. It's quite the trip to the closest ATM machine.

The only place to go for your bird repellent/scaring devices. Our sun flower crop has been saved every year from various black bird types for many years by using Ian's products and listening to his knowledgeable advice.

Some of the best customer service I have ever received. Are always kind, helpful, and willing to put the time in to make sure the product works for you. Highly recommended.

Bad experience Ordered a couple of items from them - one of them was not exactly what I ordered. Poor customer service - not very helpful. I guess when everything goes well - they are OK if there is a problem - they do not know how to make it fair. To begin with they should not take orders over the phone as in my case, as when it comes to any dispute they ask if you have a proof of what exactly you ordered. Their prices look good in the catalog but after paying for the shipping they are just a few bucks cheaper than amazon which is much more easier to deal with.

Been dealing with this company for a few years now. Initially, the owner was very friendly and helpful as he was the one always helping me. Now I believe the company has perhaps gone in a different direction/management for the worse.??? Now I can't get a hold of anyone! Numerous attempts to contact them with no response back. Wasn't sure if this company was still operational. Was finally able to talk to a lady on the phone. Despite being very polite and professional to her... the lady that ansered was rude, very confrontational from the initial answering of the phone. Since I dealt with the owner from the beginning of my account I requested to speak to him. Shockingly, she adamantly would not let me talk to the manager/owner. She insisted everything had to go through her. Yikes, with attitude like that, it has definitely tainted C. Frensch Ltd reputation and earned my disrespect. Last time I'm dealing with this company. Wish I was able to contact the management/owner(s) and let him know about the front line ethics.