Firehouse Subs

I ordered the veggie sub which boasted caramelized onions but then I watched them squeeze the water and half of the cheese from the veggies wrapped in parchment paper, into the garbage, so basically it was soggy bread with soggy veggies and half of the cheese for a high price. I thought the onions were caramelized but then I soon realized that most of the veggies were cooked and soggy. I prefer a crisp and crunchy veggie sub in a nice bun. Live and learn.

Firehouse subs is a clean, well-kept restaurant with fresh meats and quality ingredients. The subs were made quickly and tasted great, with everything feeling fresh and well prepared. Staff were friendly and the overall experience was smooth and enjoyable. I’d definitely come back to try more items on the menu.

On December 15th, at the 281 forth avenue location. I entered into the fire house sub. Not a single greeting or hello. Took 5 minutes for the angry mean rude toned lady to take my order. I understand there were a few customers infront of me and there is only 2 of them. She didn’t understand that was not my concern that she isn’t busy. I did make a comment and said “wow you seem really happy don’t you”, she then proceed say get upset with me and raise her voice towards me and express how she believed her attitude was fine and it’s not about her attitude, her attitude it fine and as someone taking my order she is allowed to speak to me in that manner Just because she was a little busy around a dinner time rush and her excuse was “it’s only two of us, and she is new and I am training her, I have to worry about the customers behind you.” Mind she only decided to engage with me once other walk three the door and lined up behind me. I wasn’t upset the place was a little busy, I was very understanding that it is dinner time and they are a popular restaurant. It was the atmosphere that was created the second I walked into the door. The males that are usually working all say hello and great the customer regardless of how busy they are. I’m unimpressed with her tone and attitude, she’s busy and having a terrible day so she that gives her the right to act rude and be upset because the restaurant is busy and she has to do her job. It’s unfortunate management was unprepared with scheduling more workers around dinner time. However this female employee training a new hire doesn’t greet with a smile, “what can I get you” “what else” “that all”, her tone and attitude was terrible for someone within customer service industry and if this is an example of what firehouse management at this location is teaching their training staff or allowing other staff to unprofessional training their staff to do and how they are training their staff to act I am absolutely disgusted.

Absolutely a place to grab a quality sub. The subs are absolutely fantastic. When I'm up in this area, this is one of my first choices to come and grab a bit to eat. Pricing is good for the amount of food you get. Don't skip this place.

First time being here. First order came out wrong. Then they made them again. I got charged extra for mushrooms. Do you see them in this photo? Also, where is all the toppings? I mean I see a couple green peppers? Also, I couldn't even taste the dressing. Almost $20 and I get a much better steak sub at Mr. Sub and can see my toppings and it tastes 10x better. This was the WORST over priced sub I've ever had. I can't believe you actually get away with this. Trust me folks, go somewhere else. I'm sure they'll just "tell the owner" and do nothing else to rectify the issue. I feel robbed of my money and let's be honest, the pictures say it all. It looks nothing even close to what you advertise in your pictures, cause I can see all the toppings on that one. Wish I would have read the reviews before coming here.