Fairfield by Marriott Niagara Falls, Canada

Popped in to visit my family that was staying here for a ringette tournament last weekend, and this hotel seemed very nice! The Hotel Manager was wonderful; he went above and beyond to make sure everyone was comfortable with their stay! My only concern about the stay was my encounters with the maintenance staff (namely an older gentleman with a walkie talkie on his hip) and their gruff attitude. Didn't get a smile from them, they did not move out of the way in the halls and would bump into you when walking and was overly non-apologetic regarding these encounters.

The property was very clean, and you can tell they make an effort to keep things well maintained. The rooms were nice and comfortable, equipped with a mini fridge and microwave, which is always convenient for longer stays. The indoor pool was great, and the gym was well kept with only one machine out of order not a big deal. They also offer free breakfast for guests, which is a nice perk. One thing that stood out was the breakfast attendant placing a tip jar out by the condiments. Not necessarily a negative, just something I wasn’t expecting at a complimentary breakfast setup. There were a couple of downsides. The night shift at the front desk could definitely use some improvement in customer service. The interaction felt uncomfortable, almost like a scam call, with requests for more personal information than I’ve ever been asked for during a hotel stay. It didn’t leave the best impression. Also, the bathroom door in the room wasn’t aligned properly, making it difficult to close, so a little maintenance attention is needed there. You'll have to pay to park and it’s located outdoors across the street, so keep that in mind when planning your stay.

A disappointing experience. I enjoy staying at Marriott's, and actually seek them out over other brands. On this occasion, a different experience. Staff were slow, and the amenities were not right. We could not get hot water in the shower, luke warm at best. The view was wonderful with a slightly obstructed view of the falls. Breakfast, was painful. It was extremely busy and they did not have enough seating for everyone. I asked about gluten free food, the server said they had gluten free bread and stared at me blankly. I asked about eggs as the buffet style would not suffice. Immediately I was told no, but I could see that they did not understand or want to deal with it. I asked again and asked them to clarify, after 3-4 trips back to the kitchen and back I was able to get some food to eat. I received a plate of eggs, but not gf bread. They were pleasant but did not provide the type of experience or take the care I routinely have at other Marriott hotels.

From the moment we opened the door, we were impressed by how clean and fresh the room smelled. Every detail felt well cared for, and the beds were honestly some of the most comfortable we’ve ever slept in. We did have a mix-up with our reservation, but the hotel manager, Scott, went absolutely above and beyond to help us. He took the time to explain everything clearly—from breakfast and amenities to parking—and made us feel completely taken care of. His professionalism and kindness truly stood out. We were here with a hockey team for a tournament and couldn’t have asked for a better stay. We’re already looking forward to coming back.

Great hotel for the price point! Recently renovated, comfy beds, clean spaces, decent breakfast, good location. Our favorite was the cubby window seating with the nice view. Staff also friendly and helpful. Gym is quite bare bones and near kitchen so could smell cooking while working out. We would likely stay here again!