Extendicare St. Catharines

I have found the nursing staff to be extremely supportive and caring. The facility is spotless and clean. My only problem is trying to speak to a loved one on the phone. Most times you get the unit voicemail. I understand the staff is busy but why can’t a unit secretary be hired to answer the phone and take messages or relay the need to speak with your family member. Also why are there no portable phones to speak with a family member who is unable to get out of bed and be wheeled to the nursing station phone???? My mother is currently in isolation as her roommate has a contagious condition right now. So I am unable to wish her Happy New Year today or Happy Birthday in 2 days. This to me is very disappointing and seems unacceptable.

the WORST home in all of st catharines. Residents rob each other, the PSWs and nurses throw out residents food that THEY bought. They do not make sure residents who are on site are fed. Let alone put away the food that is PAID FOR BY THERE ROOM AND BOARD over 1700 for a shared room, and horrible treatment. If your looking to send your fragile family member here DONT!

I really can't understand the negativity with the last few reviews. My mom has been at this care home for over a year. The staff there have been very kind, accommodating and patient.. especially patient.. I have nothing but good things to say about Extendicare. Every department I have dealt with have been great. I'm lucky my mom is there.. She has Dementia and is not always easy to deal with. I highly recommend this home and very grateful my mom is being taken care so well there.

STAY AWAY FROM THIS PLACE Never ever put your loved one in this facility. There is no communication. They don't care. We had to tell every shift what the care plan was. We went above the floor managers with no help. My mother had dementia and in palative care and she was left to be in so much pain for 2 hours and not checked on. My brother had to run home and he asked them to check her ever hour for pain and give her the hydro-morphone. She died within 30 minutes of my brother getting back to her. There was no dignity dying there. Her poor roommate was being disturbed with us being there. We had no privacy spending time with her. I hope that the memory will fade of how aweful that place was.

My mom was in the this home for a total of 2 years she was diagnosed with dementia at 63.Some of the staff were amazing but the overall care and lack of communication was terrible. My mom got COVID and they left her unresponsive in her room for a full day without suggestions of going to the hospital and then asked at the end of the day if we would like her to go . When we finally made the call there exact words were at least it would give her a fighting chance. My mom didn't die of dementia. My mom ended up dyeing of a bed wound in the end due to lack of care.not because it was septic but because they prematurely put her on popalliative meds that caused her to not function before knowing it had potential to heal. If you love your loved one do not put them in this facility, I'm never one to bash a business but I feel this is important for people to know.