Embassy Suites by Hilton Niagara Falls Fallsview

I recently stayed at Embassy Suites by Hilton Niagara Falls Fallsview to celebrate my wedding anniversary. Unfortunately, the experience did not match expectations. Two reservations were made through AMEX for 1 King Bed Suite – Horseshoe Fallsview rooms. At check-in we were offered connecting Two Queen rooms instead so we could stay next to each other. Since we were not informed of any issues with the rooms, we agreed. However, once inside, the Falls view was significantly obstructed by structural pillars, which was disappointing for a room category specifically booked for the view. The rooms were also located directly in front of the ice machine, something that was never mentioned during the room change discussion. After raising the concern, we were told the King suites were sold out and were eventually moved to standard Two Queen rooms on different floors. In the end, we did not stay in the suite category that was originally reserved. Additionally, because Apple Pay was not accepted for parking or room authorization, I had to spend close to an hour finding alternative parking outside the hotel after arriving. Due to the time spent resolving these issues, we were unable to properly enjoy the complimentary evening reception that was offered. Management did respond to my follow-up email and acknowledged the situation, which I appreciate. However, clearer communication at check-in regarding room placement, view obstruction, and room availability would have made a significant difference. The location of the hotel is excellent, but the overall experience during what was meant to be a special occasion was disappointing.

The hotel is under construction. However, they accommodations for the construction are lacking planning and executed poorly at best. So its hard to give it an accurate review but quite a few floors are fully gutted and workers for this renovation are constantly jumping on elevators which makes the time to travel up or down much longer (why they don't dedicate one elevator a service elevator I don't know) The staff was kind, but my real grievance was I was there for a conference and my wife came with me and we purposely booked a king bed. Our receipt said king and I was expecting a king. I get there and immediately started receiving up selling from the person at the front desk on a nicer room. I decline, we go to our room and its two queens. We go back down they said they don't have any rooms at our "price point" and to come back in the morning. We go back in the morning and are told the same story and to come back at 11-12. We come back and we are told the same story. So I bring up the upselling of nicer rooms and if they don't have what we booked why not put us in a nicer room. They finally agreed after some back and forth. We go to the new room and the floor it is on is clearly still under construction. The room is nice and comfortable. However, the next morning about 6AM we wake to the sounds of saws, hammers, and power drills. Lastly, there were multiple "testings" of the alarm systems which were loud and lasted quite a while. Overall pretty terrible experience.

It was our first time traveling to Canada and we had a rough start as my card was declined due to it being our first time abroad. But the hotel concierge was fabulous in working with me to ensure our stay. We were celebrating our 13th anniversary and he gave us a room upgrade with a Jacuzzi. The free breakfast was good and the server's were on point. The hotel was very inviting and offered a lot to do while visiting. We enjoyed our weekend and will definitely be returning in the future.

The Embassy Suites by Hilton Niagara Falls Fallsview is a popular high-rise choice for travelers who want to be steps away from the falls. While it is highly praised for its unparalleled views and family-friendly suite layouts, some guests have noted that the hotel’s popularity can lead to long wait times and crowded common areas. ​Pros ​Incredible Views: Many guests highlight the spectacular floor-to-ceiling views of the Horseshoe and American Falls, which are especially impressive during the nightly illumination and fireworks. ​Spacious Suites: The two-room suite layout is a major draw for families, offering a separate living area with a pull-out sofa, microwave, and refrigerator. ​Convenient Location: It is located very close to the brink of the falls and the Fallsview Casino, with easy access to the Incline Railway for quick trips down to the water. ​Included Perks: The daily made-to-order breakfast and evening reception (which includes snacks and two complimentary drinks) are frequently cited as valuable additions to the stay. ​Cons ​Elevator Delays: A common complaint among reviewers is the significant wait time for elevators, particularly during peak check-in and breakfast hours. ​Crowded Breakfast: While the breakfast is free, guests often mention that the dining area can feel like a "zoo" with long lines and limited seating if you arrive after 8:00 AM. ​High Parking Fees: On-site parking is often described as expensive, with daily rates for self-parking or valet reaching up to $70–$100. ​Aged Decor: Some visitors feel that the rooms and facilities are starting to show their age and could benefit from modernization. ​Overall, the Embassy Suites is a solid choice if your primary goal is a room with a world-class view of the falls. However, be prepared for some logistical hurdles like elevator waits and morning crowds, especially during weekends and peak tourist seasons.

Mixed views on this hotel. Location and views are probably the best, especially if you have a full Falls View room. The room had all the conveniences listed by the hotel but as usual in North America was dated by European standards. WiFi is a paid extra, that went of fashion 10 years ago. It has nearly 40 floors and the lifts struggle at times to know what they are doing. The "free" breakfast was buffet style (mediocre quality and warm instead of hot) in the TGI Friday's on the ground floor, (on the Weekend) haphazard location of the food/drink items in 3 separate areas made for a lot of walking about with plates in hand. In the week it moved to a soul less conference room with no windows and tables of 10, making it more like being in an emergency accommodation. The worst part was trying to get an accurate invoice and security deposit returned. Our room booked through booking.com was charged at a higher rate and no matter how many times they viewed the booking confirmation on my phone just wouldn't acknowledge it. We opted for a $75 a night room upgrade, but wasn't informed of the 4 additional taxes that would be added making it 25% more expensive the same for the $50 dollar late check out fee. Considering they deal with non Canadian tourists all the time they are very reluctant to be truly upfront with the real costs of services offered and taken. The security deposit of $200 a night was taken with the room fee on a debit card without discussion so processed immediately. When questioned the receptionist said it would be refunded back at checkout, but of course this didn't happen as the person handling that couldn't understand what a debit card was and just kept saying the hold would be removed. Eventually she said it would be refunded, but might take a few days, so let's wait and see on that, as I couldn't afford to stand in reception for 48 hours as I had a plane to catch. Update : 2 emails and 1 fax 😂 later they cancelled the transaction, so sorted.