
DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
About DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
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Reviews (5)
Very safe and secure with security visible. Beautiful lobby with a cute place for quick bites. Front desk check in wasn't the friendliest but check out was for sure. Rooms were comfortable with what seemed like brand new sheets. Great location and loads of parking
View on GoogleRead reviews for hours before booking this one. I had 2 kids with me, room was clean, amazing views, pool was awesome! Only downfall was parking at the hotel was $35 for the overnight. There is a Starbucks in the lobby. You can walk to the casino which has tons of restaurants and it's all walking indoors!
View on GoogleWe LOVED our stay. We had never stayed at this hotel before and we came to celebrate 2 birthdays. They gave us a free room upgrade over looking the falls on the 17th floor!! Marissa checked us in and was beyond helpful the entire time, even going above and beyond and printing colouring pages for our children. She was very knowledgeable and so so helpful. They gave us coupons for attractions around the Clifton hill area as well. The pool was great and both times we went we were the only family there and had a blast swimming. Hotel was very clean, everytime I went anywhere in the hotel someone was cleaning and it was so refreshing to see. I could go on and on about how much we loved our stay. We will most definitely be back again!!
View on GoogleWe just got back from an incredible vacation at the DoubleTree Fallsview Resort & Spa, and I can't recommend it enough! From the moment we walked in and were greeted with the famous warm chocolate chip cookie, we knew we were in for something special. The rooms were spacious, super clean, and beautifully appointed – we had a stunning view of the American Falls that took our breath away every morning. The bed was incredibly comfortable, and the room felt modern yet cozy with that classic lodge-inspired vibe. Service was outstanding – the staff were friendly, helpful, and went out of their way to make our stay memorable. Check-in was quick, everyone smiled, and they even gave great tips for exploring the area. **Location** is unbeatable – just a short 10-minute walk to the Falls, Fallsview Casino, Clifton Hill, and all the main attractions. We loved being so close to everything without the chaos right on top of us. The peaceful setting made it easy to relax after a day of sightseeing. We spent some time at the indoor saltwater pools (so refreshing!), the hot tub, and even treated ourselves to a little spa time – pure bliss. The on-site dining options were solid too, especially grabbing coffee from the lobby Starbucks. This was our couple's getaway, and it exceeded every expectation. If you're planning a trip to Niagara Falls, book here – you won't regret it! We'll definitely be back. ❤️ 1ComputerOutlet
View on GoogleI am a dimond member of Hilton, and typically happy about Hilton. However this is by far my worse experience in Hilton in terms of Managment.. and customer caring The first issue was related to a mis undresnderstaning from my end that there is a parking fee of 35 plus tax ! Regardless of the source of issue, The manager was so careless about my concern forgeting I am the guest and she is the host and was not able to resolve her loyal customer' concern in a caring level. The second experience was related to pool. The best attraction of this hotel is supposed to be their pool and spa area... the spa was disgusting ( not clean) the floor is slippery, the area noisy, crowded and not relaxing and kids at all ages , all under 12 years are in the spa, and pool with no supervision.. kids were diving to the pool which was the violating both safety of themselves and also comfort of other guests... I brought the issue to the attention of the manager on duty ( 8 pm 1/10/26 ) , her response ..." all guests need to enjoy and she can not monitoring them... ) my response " you set the role ( of no diving and age limit) not me and if you can not enforce it, this reflects your managment...: to me this pool should be closed till meeting all saftey protooles.. When did Hilton Hotel start to ignore saftey? And also ignoring the confort of its guest? Safety sholuld always first and customer' confort should be next By the way the breakfast is not included in the rate. Something different than other Hilton hotels I expect the upper mangment reach out me for more details My phone should be on file.
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