Dairy Queen Grill & Chill

I ordered a DQ log cake for my wife for her birthday. When I went to pick up the cake, I presented a $7 off coupon. They refused to accept the coupon, even though it clearly states 'Any DQ or Blizzard Cake'. Somehow a DQ log cake is not a cake in Dairy Queen Land. There was nothing in the fine print saying this (picture attached). I didn't want to make a scene as there were people waiting behind me. The cake was really good though, but this truly poor customer service left a very sour taste in our mouths.

Ordered a pecan blizzard on October 23rd 2025 at around 8pm. There were TWO LONG HAIRS in the blizzard. Spoke to the “manager” and they denied it, barely apologized and didn’t offer a solution. Absolutely disgusting. I’m repulsed and disappointed. Seriously concerning. We demand accountability for the health and safety of customers.

Ordered 2 blizzards and a banana float. When I got to the window she handed me everything nothing with lids. Before I took it I asked if I could have lids. She pushed the products out toward me, I grabbed them then she handed me the lids. They didn’t fit. She shut the window. So I put my lid on best I could and drove away. Ice cream all over the car cup holders and down the council. My ice cream was a vanilla base with cherry flavour and chocolate chunks but had some bread looking chunks in it? Kids seemed to be fine, what wasn’t melted anyways.

This location isn’t bad. Serves both the franchises hot and cold foods. Ordered a cheeseburger and ice cream. The cheeseburger was smothered in mustard, so it tasted like mustard and pickles. At $6 it’s a bit pricy for what you get. The ice cream was good. Wanted to give hot food at DQ a try. Probably won’t get hot food here again.

I’ma fan of Dairy Queen burgers, unfortunately the Original Cheeseburger Signature Stackburgers didn’t live up to what I expected at all. The bun was tough and chewy, the burger patties very dry and almost hard, and somewhat sloppily put together. We ordered two and both the same issues. At least the onion rings were good. Definite disappointment.