CSN Glen-Merritt Collision

They have always treated me with respect and kindness. I would recommend anyone to go there. I have had a few times I had to go there because I hit a coyote and than my car got stolen and I got rear ended. I am so grateful to them for all they have done for me.

The staff and service were excellent. Our vehicle was ready earlier than expected. We have used their services in the past and were very happy. Would definitely recommend their service.

Took our suv here before Christmas last year. Everyone seemed good at first. Came to pickup finished vehicle and had nothing holding the taillight in (oops missed that) parts not replaced but were on the work order. They said it’s finished and you can drive it so you can return the rental (insurance covers this). Only after asking about parts, was told to bring it back later and we will finish it. We did not take it. As it was not finished. Second time same thing. Taillight not even ordered and it had a chunk out of it. Literally took the vehicle to another body shop to complete repairs. Parts they did replace were falling off on the way home. This shop works for the Insurance company not you!!

Exceptional service at CSN Welland I stopped in today after someone hit the back of my SUV and Nicholas at the front desk was incredibly helpful. I was frustrated and dealing with a driver who refused to take responsibility and provide insurance, but Nicholas took the time to walk me through everything with patience and clarity. He explained the repair process, answered all my questions, and made sure I understood my options. His professionalism and calm approach made a stressful situation much easier to handle. Excellent customer service, honest guidance, and genuine care for customers. I highly recommend CSN Welland and especially Nicholas for anyone needing collision repair or support after an accident.

I had an excellent experience with CSN Glen-Merritt Collision! The staff was friendly, professional, and kept me updated throughout the entire repair process. My car came back looking brand new — you’d never know it was in an accident. They handled everything efficiently and made the whole experience stress-free. Highly recommend their team for anyone needing quality auto body work!