CPAP One-Stop/ One-Stop Medical Inc.

I have been having trouble with getting a good seal with my mask. I have a BiPAP which requires a full face mask. I had booked an appointment to get some help as my mask was leaking air and disturbing my wife’s sleep. The staff were knowledgeable and recommended a different style that fits the shape of my head better giving me a better seal without having the straps so tight that they leave marks on my face in the morning. Thank you

We’ve been using one stop for a few years. They were recommended by a colleague. They work with your insurance and deliver. They are fantastic.

Absolutely thrilled to finally have my CPAP device! I’m almost a week into using it, and have already seen some benefits. The staff at One-Stop Medicial Inc. (Niagara Falls, ON) are very thorough and knowledgeable — with some of them being CPAP users themselves & having firsthand knowledge of the equipment they’re selling. Even though I come from a healthcare background, I was able to ask questions and feel comfortable. They’re extremely thorough in making sure you’re setup for success from Night 1; I’m grateful that my setup appointment wasn’t rushed or time-sensitive — the staff ensured I was able to demonstrate setting up my machine for bedtime, and made sure my mask fit correctly. The only reason I’m not giving 5 out of 5 is because they were unable to bill my private insurance (CanadaLife) directly for the initial machine and setup. HOWEVER, this is not necessarily a fault of One-Stop Medical, but I believe it might be an issue on the end of CanadaLife (I believe One-Stop CAN directly bill ManuLife & Greenshield - but check with them first). I’m also grateful that during my orientation appointment that I was able to fill out my insurance paperwork for future direct billing for supply renewal, etc.

Great experience with CPAP One-Stop. The staff were professional, knowledgeable, and very patient in explaining everything. They helped me choose the right CPAP equipment without any pressure. Service was smooth, pricing transparent, and follow-up support was excellent. Highly recommended for anyone looking for reliable CPAP care and service.

I'm new to the CPAP world and was apprehensive about the whole thing. I found CPAP One-Stop and called them. From the very first call to picking up my CPAP, I have been thoroughly pleased with the amazing service they provide. Shannon was awesome how she explained everything to me!!! A huge shoutout to Jordana and Cheryl for being so nice and welcoming. I highly recommend this company!!!!