BMO Bank of Montreal

I had an amazing experience with Summer (Ning), she is one of the best personal banker, because of the experience I had with Summer in opening up an account and facilitating all the process I convinced my partner to open up an account as well But unfortunately we were scheduled with Elizabeth Amusu, OH MY GOD! if you don't like you job, not my problem, why would you spoil our experience! Awful personal banker, she rescheduled us for half of the services because she said "I don't have time for this, I never accept any client that late, i have my personal life too" WHY would your scheduling system book us with you, if you don't want to accept clients at 5 PM!? Even greeting us, she was one of the MOST DEPRESSED person. Like rolling her eyes at our questions! Please quit your job or don't work in customer facing role!!!! So when she mentioned reschedule, we requested Summer again, because I ain't going back for that horrible experience again! If you are a new customer, ONLY go to Ning (Summer)

This branch’s oversight cost us several hundred dollars. Followed up with the customer service email provided from BMO’s team and never heard back.

I had the pleasure of opening an account at BMO with the help of Ning (Summer) Liu. She was incredibly patient, kind, and helpful throughout the entire process. Despite my many questions, she remained friendly and professional, and made me feel truly supported. I really appreciate her excellent service and would highly recommend her to anyone!

I had a fantastic experience at the BMO branch on December 4th, 2024. Ms. Elizabeth Amusu, a financial adviser, helped me open a new account and went above and beyond to explain all the savings account options that suited my situation. She was incredibly patient, kind, and knowledgeable. The entire staff at this branch always makes banking easy with their professionalism, respect, and friendliness. Highly recommend this location for exceptional service!

Kristen is the best! She helped us resolve an issue in under 5 minutes that had taken us months and a half to figure out. She is professional, knowledgeable, and incredibly efficient. Kristen went above and beyond to ensure everything was handled smoothly and with care. Her expertise and dedication to customer service are unmatched. We are so grateful for her help and can confidently say she’s the best manager we’ve ever dealt with. Thank you, Kristen, for making what seemed impossible so quick and stress-free! Highly recommend her to anyone in need of top-notch service.