Bell

You know the drill an every 2 years contract ends and I am bothered getting into Bell and getting3 new phones and contracts. Within 1 hour Derek’s literally opened new contracts details on new iPhones and signed off / and transferred all data to our new phone. And this guy is a master at multi tasking as he has a line up of people who only want to go to him for his amazing service. I would have hired Derek 100% at every business I’ve worked. Amazing service - thanks for making it so easy Derek.

Carrie G. (Bell, Pen Center) was very helpful and explained all my options also gave me great deals was super knowledgeable on the different phone styles. Knows how to service other customers while my data was just being transferred. One very satisfied customer.

I am writing this review as a Best Buy employee who had an Employee Purchase Plan (EPP) with Bell. I originally had an EPP plan priced at $25 per month. I visited the Bell store located in the Pen Centre in St. Catharines to add my partner under my EPP so she could also benefit from the employee discount. Instead of assisting us correctly, the representative changed my existing plan. My monthly rate increased from $25 to $40, and my partner’s line was also set at $40. This was never clearly explained to me as a permanent plan change, and it completely defeats the purpose of having an employee plan. Since then, we have returned to the store multiple times to try to correct the mistake. Unfortunately, the issue remains unresolved. Each visit has resulted in no clear explanation, no accountability, and no effective solution. On our most recent visit, the interaction was particularly disappointing. When my partner greeted the representative to discuss the ongoing issue, she was ignored. This lack of basic professionalism and customer service is unacceptable. As an employee in the retail industry myself, I understand the importance of transparency, communication, and accountability. Mistakes can happen — but failing to correct them and failing to communicate respectfully is what makes this experience frustrating. I expect: • A full review of the changes made to my EPP plan • Restoration of the correct employee pricing • Clear documentation of what was modified and why • Professional handling of customer concerns This situation has wasted our time and increased our monthly costs unnecessarily. I hope management reviews this matter seriously and ensures better service moving forward.

I am extremely disappointed with the service I received at the Bell store located inside the Pen Centre in St. Catharines. My boyfriend is a Best Buy employee and had an Employee Purchase Plan (EPP) with Bell, paying $25/month. We visited this location because he wanted to add me under his EPP so that I could also benefit from the discounted rate. Instead of properly assisting us, the representative changed his existing EPP plan without clearly explaining the changes. His monthly rate increased from $25 to $40, and my line was also set at $40. This completely defeated the purpose of visiting the store. Since then, we have had to return multiple times to try to correct the issue. Unfortunately, the same employee has repeatedly failed to resolve the problem. Each visit has resulted in no clear explanation, no accountability, and no solution. Today, when I went to the store to follow up again, I politely said hello to the representative in order to discuss the matter. She did not respond at all and ignored me. This level of unprofessional behavior is unacceptable in a customer service environment. We trusted Bell to handle an employee plan correctly. Instead, our bill increased, our time has been wasted, and the issue remains unresolved. I expect: • A proper review of the EPP plan changes • Restoration of the original agreed pricing • Clear communication about what was done and why • Professional customer service This experience has been frustrating and disappointing. I hope Bell management takes this matter seriously and ensures better training and accountability at this location.

Derek was extremely helpful and kind during the process of getting a new phone and changing plans. He took the time to explain everything, wrote it all down and gave us time to process it. He set up the new phone and made sure we had everything set to go before we walked out. He is amazing and what he does and had SO much patience throughout the whole experience! Absolutely would recommend Derek, and we will be back next time we need anything with our phones, thanks again we appreciate it all!