Aqua-Don Pool Service & Supplies

Excellent both in store and service calls. They came out to take care of cracked pipe when I called one hour before closing on a long weekend!

Service tech excellent. Punctual. Had our malfunctioning pump fixed quickly and replaced the glass tube in UV cleaner as requested. We are back up and running. Excellent service. Definitely recommend.

This place is amazing. Elise (really hope I’m spelling correctly) assisted my husband these last couple of days with recommendations for curing our unfortunate “green pool” She was very knowledgeable and a pleasure to deal with. The water colour and levels are almost back to where they should be. Thank you Elise!!

I never experienced customer service quite so bad. Lack of communication and rudeness was startling. I booked a pool opening after emailing back and forth. Apparently attaching a pvc tube to the filter and pump was not included in standard pool opening and would take far too much work. The technician left without informing me why. When I called to see if he would be returning I was told he was not . On the phone I was told they were far too busy to do any work like this until much later in the season now .

Your service man came here alone on the 31st of may, he open the pool and then came back 5 days after to vacuum as he was leaving my husband ask him when he was coming back to finish the cleaning as the water was still very murky but he said his job was done the rest was ours to deal with. Now we paid 630$ for your services and the water is so bad that we can’t even open the solar panels, so my husband went to Boldt and also to MP Paradise they both tested the water, the result is that there is way too much Cyanuric acid, but funny at your store your employee said that she couldn’t test that water because nothing would show up….by the way thank god I didn’t soak my feet in that acid! This is completely unacceptable and a huge amount to pay on top of your bad service. I am including the report and photos of the disastrous job your service man accomplish and expect that you will compensate for all the expenses that are the result of that horrible experience we had with your company. Helene & Peter Dumais HERE IS MY RESPONSE TO YOU Your response is not accurate if you read back we did pay for the DeLuxe Package, your service man did not test the water before adding too much chlorine which resulted in causing the water to become high in cyanuric acid levels. Two other pool maintenance provider confirm that it was due to over chlorination. It has been very costly to drain the pool to diminish the levels of cyanuric acid which in fact may of been avoided. While i understand everyone makes mistakes we shouldn’t have to pay for the mistake that was made by your service man. It has been 12 days since he came and we still have to do backwash and in case you didn’t know water isn’t free!